Terms of Service

These Terms govern access to jewelersaudit.com, related intake systems, and Jewelers Audit services provided by STRUT-OS LLC (“STRUT-OS,” “we,” “us,” or “our”). “Client” means the business or person purchasing or using the services.

Submitting an inquiry does not create an engagement. A paid engagement begins only when STRUT-OS accepts it in writing and any required deposit is received. A signed proposal, order form, statement of work, or engagement letter controls if it conflicts with these website Terms.

Jewelers Audit is a professional analysis service that organizes and evaluates client-provided business records and prepares an evidence-led Executive Summary. It is not a CRM, automated outreach service, accounting audit, appraisal, legal service, tax service, credit report, or guarantee of commercial results.

Findings may include confirmed facts, reconciliations, exceptions, and clearly identified interpretations. Client remains responsible for reviewing findings and deciding whether, when, and how to contact any customer.

Client represents that it has the lawful right and authority to provide all submitted records and instruct STRUT-OS to process them for the engagement. Client is responsible for required notices, consents, retention rules, and restrictions applicable to its records.

Client must not submit payment-card numbers, bank credentials, government identification numbers, health information, account passwords, or other data not reasonably needed for the engagement. Client must use the designated secure intake rather than ordinary email for customer records.

Client must identify known do-not-contact instructions, active disputes, open balances, legal holds, and other restrictions relevant to analysis or outreach.

STRUT-OS will use client confidential information only to provide, secure, support, and improve the specific engagement, comply with law, and enforce the agreement. Access is limited to personnel and service providers with a legitimate need to know and appropriate confidentiality obligations.

Additional security, retention, deletion, or data-processing terms may be stated in an engagement letter or data processing addendum. No internet transmission or storage system can be guaranteed to be completely secure.

Standard engagements are priced in blocks of up to 1,000 client accounts. Each block costs $1,500 and includes up to 15 portfolio-level reviews. Partial blocks are rounded up to the next 1,000-account block.

For each block, a $500 deposit is invoiced before work begins and a $1,000 balance is invoiced when the Executive Summary is ready. STRUT-OS sends separate client-specific Stripe invoices using Stripe’s hosted invoice page. Invoices are customer-paid and are not automatically charged to a saved payment method. Work begins only after the deposit invoice is paid, and the final Executive Summary is released only after the balance invoice is paid.

Standard pricing applies through 10 blocks, or 10,000 accounts: $15,000 total, a $5,000 deposit, a $10,000 delivery balance, and up to 150 portfolio-level reviews. Larger audits require a custom written engagement. The applicable engagement document confirms the account count, block count, total price, review limit, and approved scope changes.

Payments are processed by Stripe or another disclosed payment processor. Client authorizes the processor to handle payment information under its own terms. Taxes, if applicable, are the Client’s responsibility except for taxes imposed on STRUT-OS income.

Turnaround estimates begin only after STRUT-OS confirms that required records are received, accessible, and sufficiently mapped. Unreadable, incomplete, inconsistent, unusually large, or unfamiliar data may require revised timing, scope, or fees.

Client should promptly review the deliverable and report material factual errors. Requested work outside the agreed scope may require a new written estimate.

Client retains ownership of its records and client-specific business information. STRUT-OS retains ownership of Jewelers Audit, its software, methods, templates, taxonomies, workflows, know-how, and other pre-existing or generalized materials.

After full payment, Client receives a non-exclusive, internal-business-use license to its final deliverable. Client may not resell, publish, reverse engineer, use to train a competing system, or remove proprietary notices from STRUT-OS materials without written permission.

STRUT-OS may use de-identified and aggregated operational learnings that cannot reasonably identify Client or its customers, unless an engagement document says otherwise.

Results depend on the completeness and quality of Client records. Identity matches, relationship interpretations, and recommended actions can be uncertain. STRUT-OS does not guarantee revenue, responses, recovered relationships, error-free source records, or compatibility with every POS or record system.

Client must apply its own professional judgment before relying on a finding or contacting a customer. Nothing in the service authorizes unlawful, misleading, discriminatory, or unwanted outreach.

STRUT-OS may pause work when records are unsafe, inaccessible, unlawful to process, materially outside scope, or when payment is overdue. Either party may terminate as provided in the applicable engagement document. Fees for work completed and non-cancellable costs remain due.

To the maximum extent permitted by law, the website and services are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by law, STRUT-OS will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. STRUT-OS’s aggregate liability arising from an engagement will not exceed the fees paid to STRUT-OS for that engagement during the twelve months preceding the event giving rise to the claim. These limits do not apply where prohibited by law or to liabilities that cannot lawfully be limited.

The parties are independent contractors. Client may not assign an engagement without written consent. If a provision is unenforceable, the remaining provisions remain effective. Delay in enforcement is not a waiver. Governing law, venue, dispute procedures, and any negotiated liability terms are those in the signed engagement document.

We may update these Terms prospectively by posting a new effective date. Material changes do not retroactively alter an already signed engagement unless both parties agree.

Questions about these Terms may be sent to info@jewelersaudit.com.